cbd77's Privacy Policy

1. Introduction

cbd77 ("we", "us", or "the platform") is a trusted online sports betting and casino service provider in Bangladesh. We place the highest importance on our users' privacy and are always committed to protecting their personal information.

This privacy policy explains what information we collect when you use the cbd77 website (https://cbd77.cam), the purposes for which that information is used, who it may be shared with, and what rights you have regarding your information.

By registering on our platform or using our services, you are considered to have consented to the terms of this privacy policy. If you have any questions about this policy, please contact us.

2. What Information We Collect

We collect various types of information in order to provide services on the cbd77 platform. This information can broadly be divided into two categories.

2.1 Information You Provide Directly

Information you voluntarily give us during registration, login, or use of our services includes:

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Payment information (details related to bKash, Nagad, Rocket, or bank accounts)
• Your chosen username and password
• Messages sent to support via live chat or email

2.2 Automatically Collected Information

When you browse our website, certain information is collected automatically, such as:

• Device and browser information (device type, operating system, browser version)
• IP address and geographic location (at country or city level only)
• Log files (time of access to the platform, pages visited, and usage patterns)
• Session data collected through cookies and similar technologies
• Betting and gameplay history (transaction records, bet amounts, win and loss information)

3. How We Use Your Information

cbd77 uses collected information for specific and legitimate purposes. Information is not sold to any third party for commercial purposes.

We use your information for the following reasons:

• Account management: To create, verify, and maintain your account.
• Service delivery: To complete betting, gaming, deposit, and withdrawal processes.
• Identity verification (KYC): To prevent fraud and confirm age (for users aged 21 and above only).
• Financial transactions: To process and verify deposit and withdrawal requests.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Security and protection: To detect and prevent fraud, money laundering, and other unlawful activities.
• Responsible gaming: To identify addiction risks and to enforce self-exclusion and limit settings.
• Relevant communications: To send important account notifications and promotional offers (subject to your consent).
• Service improvement: To enhance platform performance and user experience.

4. Sharing Information with Third Parties

cbd77 protects your personal information with the highest level of confidentiality. However, in certain specific circumstances it may be necessary to share limited information with third parties:

4.1 Service Partners

Only the information necessary for service operations is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technology service providers. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.

4.2 Legal Obligations

If disclosure of information is required under applicable laws in Bangladesh or by a valid order from a regulatory authority, we will comply with that legal obligation. This includes financial crime investigations or court orders.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving cbd77, user information may be transferred, but it will always remain subject to this privacy policy.

5. Cookies and Tracking Technologies

The cbd77 website uses cookies and similar tracking technologies to improve your browsing experience and to ensure the proper functioning of the platform.

The types of cookies we use:

• Essential cookies: These are necessary to maintain login sessions and ensure core functionality, and cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Help analyse website traffic and improve services.
• Security cookies: Used to detect and prevent fraudulent activity.

Most cookies can be disabled by changing your browser settings. However, disabling essential cookies may cause some important features of the platform to not work properly.

6. Data Security Measures

cbd77 takes industry-standard technical and organisational measures to protect your personal and financial information. Our security practices include:

• SSL encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Secure payment gateway: All financial transactions are processed through encrypted and secure payment channels.
• Access controls: Only authorised staff may access users' personal information.
• Regular security audits: Regular security tests are conducted to identify system vulnerabilities.
• Data backups: Regular data backups are maintained on secure servers.
• Two-factor authentication: An additional layer of verification is used to protect accounts.

Even so, no transmission of information over the internet is completely secure. While we strive for the highest level of protection, you are also responsible for keeping your account password confidential and for promptly notifying us of any suspicious activity.

7. Data Retention Period

cbd77 retains your personal information only for as long as necessary to provide services or to comply with legal obligations. The general data retention guidelines are set out below:

• Active account data: All relevant information is retained for the duration that the account remains active.
• Financial transaction records: Transaction records are retained for a specified period in accordance with Bangladesh's financial laws.
• KYC documents: Identity-related information may be retained for a period after account closure as required by law.
• Marketing data: Marketing communications are stopped immediately upon withdrawal of your consent.
• Closed accounts: After an account is closed, limited information is retained for a defined period for legal and regulatory reasons.

Once the necessary retention period has ended, personal information is securely deleted or permanently anonymised.

8. Your Rights and Choices

cbd77 respects your rights regarding your information. You have the following rights:

8.1 Right to Access Your Information

You have the right to request details of what information we are collecting and processing about you. If you contact us by email, a copy of your information will be provided within a reasonable timeframe.

8.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or via our support team.

8.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, information that is needed to fulfil legal obligations may not be possible to delete immediately.

8.4 Right to Withdraw from Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. This can be done through your account settings or via the unsubscribe link in any email.

8.5 Right to Submit a Complaint

If you have any concerns about how your information is being processed, please contact us directly in the first instance. We will do our best to resolve your complaint as quickly as possible.

9. Privacy of Minors

cbd77 is an adults-only platform and is operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is completed at the time of registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If you believe we hold information about a minor, please contact us immediately.

10. Changes to the Policy

cbd77 may update this privacy policy from time to time. Changes will take effect as soon as they are published on the website.

For important changes, we will send a notification to your registered email address or announce it clearly on the platform. Continued use of the platform after changes have been made will be considered as your agreement to the updated policy.

The latest version of this policy will always be available on this page. Previous versions can be obtained by requesting them from us.

11. Applicable Law and Jurisdiction

This privacy policy has been drawn up in accordance with applicable laws and regulations of Bangladesh. The laws of Bangladesh will apply to the interpretation and enforcement of this policy.

Any disputes relating to this policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the matter will be heard in a competent court in Bangladesh.